how to obtain
exchange credit
Day-of product exchanges or refunds are not permitted with no exceptions. You must obtain your exchange credit by 11:59 PM the night before your ski day.
Change of Plans? No Problem. Exchange your ticket for exchange credit.
After making a purchase, you’ll receive a confirmation email with a link to your account. Here, you’ll be able to select the products you’d like to exchange and view your purchase history instantly – no waiting and no emailing required. Unsure of when you’re skiing next? When you exchange, you’ll receive exchange credit in the amount of your purchase, which you’ll have until April 30, 2027, to use.
Have a Sipapu card? Login here:
Exchanges & Exchange Credit
Eligible service/product exchanges must be completed by midnight (11:59 p.m. MT) the night before your visit. Day-of exchanges are not permitted, without exception. When you exchange a purchase for exchange credit, that exchange credit is NON-REFUNDABLE. Log into the customer portal to make exchanges.
Exchange credits are valid until April 30, 2027.
STEPS TO OBTAIN EXCHANGE CREDIT
- Find your most recent confirmation email
- Scroll to the bottom to find “My Account”
- Click on Manage Purchases
- Follow the prompts to exchange your product. If no purchases appear, you have no products eligible for exchange.
- Your exchange credit balance will appear. Note your swipe number and pin. Use your exchange credit for another purchase, including lift tickets, lessons, rentals, on the food ordering system for the restaurant or in person at the store. Exchange credit expires on the last day of April.
Ticket, Rental, Lesson exchanges & exchange Credit FAQs
How can I change my lift tickets and/or rentals?
You may exchange your purchases for exchange credit up until midnight the day before validation by going into your online portal. Your confirmation email contains the link to your portal. Please bookmark that page if you have not already done so. From your online portal, choose Exchange and proceed through the process to exchange your purchases for exchange credit.
To use your exchange credit for another purchase simply click on the credit card tab at checkout and choose gift cards.* Enter your exchange credit number and PIN, and you’re done. Any remaining balances can be paid by credit card.
*You may only use one exchange credit per transaction. If you have several that you want to use, you need to split up your new purchases.
Is there a time limit on when I can change my plans?
You may exchange your lift tickets, rental products and lessons anytime up to midnight (11:59 pm MT) the night before your visit. If you forget, or are unable to change your itinerary by that time, your purchase costs will be forfeited.
Can I change anything else on my itinerary, like lodging?
At this time, changes are available for lift tickets, lessons and rentals.
What happens if I lose my Sipapu Card?
You can purchase a replacement card when you purchase lift tickets ($1 charge) in the webstore. You will receive an email (and SMS if you opted in) with a QR code to scan at the ticket kiosk for your new card.
If you arrive without your old card and without having already purchased a replacement card online, you will need to purchase replacement card online using the QR code posted at the ticket kiosk. The QR code on the confirmation email for that purchase will give you a new card at the ticket kiosk.
How much does it cost to change my tickets or rentals?
Sipapu does not charge any fees when your plans change. Sometimes you may be asked to pay more if your new products/services cost more than your original.
Is there a limit to how many times I change my plans?
No. Sipapu gives you the freedom to ski and change your plans as much as you want. Just remember to use your credit by April 30.
Can I share my credit with a friend or another family member?
Yes! You may use your credit to make purchases for yourself or anyone else.
If I purchased a lift ticket, can I use that credit for something else?
Yes. You may apply your exchange credit towards lift tickets, rentals and lessons, plus at the cafe and store.
Can I apply my credit to a future season?
All credits must be used by the last day of April. If you are unable to use or share your credit by that time, your purchase costs will be forfeited.
Click here for lift ticket terms and conditions.
Ticket exchanges must be done online via the Sipapu portal by clicking here.
