Ticket Refunds
& exchanges
Change of Plans? No Problem.
After making a purchase, you’ll receive a confirmation email with a link to the Sipapu Self-Service Portal. Here, you’ll be able to select the products you’d like to exchange and view your purchase history instantly – no waiting and no emailing required. Unsure of when you’re skiing next? When you exchange, you’ll receive resort credit in the amount of your purchase, which you’ll have until April 30, 2024 to use.
Exchanges & Resort Credit
Eligible service/product exchanges must be completed by midnight (11:59 p.m. MT) the night before your visit. When you exchange a purchase for resort credit, that resort credit is NON-REFUNDABLE. Log into the customer portal to make exchanges.
Resort credits are valid until April 30, 2024.
Ticket, Rental, Lesson Refunds/Resort Credit FAQs
How can I change my lift tickets and/or rentals?
You may exchange your purchases for resort credit up until midnight the day before validation by going into your online portal. Your welcome email contains the link to your portal. Please bookmark that page if you have not already done so. From your online portal, choose Exchange and proceed through the process to exchange your purchases for resort credit.
To use your resort credit for another purchase simply click on the credit card tab at checkout and choose gift cards.* Enter your resort credit number and PIN, and you’re done. Any remaining balances can be paid by credit card.
*You may only use one resort credit per transaction. If you have several that you want to use, you need to split up your new purchases.
Is there a time limit on when I can change my plans?
You may exchange your lift tickets, rental products and lessons anytime up to midnight (11:59 pm MT) the night before your visit. If you forget, or are unable to change your itinerary by that time, your purchase costs will be forfeited.
Can I change anything else on my itinerary, like lodging?
At this time, changes are available for lift tickets, lessons and rentals.
What happens if I lose my Sipapu Card?
Your Sipapu Card is like a debit card. Your account is tied to your name and birth date. If you lose your Sipapu Card, simply pick up another card and enter that card number and PIN. Your information will be transferred to the new card.
How much does it cost to change my tickets or rentals?
Sipapu does not charge any fees when your plans change. Sometimes you may be asked to pay more if your new products/services cost more than your original.
Is there a limit to how many times I change my plans?
No. Sipapu gives you the freedom to ski and change your plans as much as you want. Just remember to use your credit by April 30, 2023.
Can I share my credit with a friend or another family member?
Yes! You may use your credit to make purchases for yourself or anyone else.
If I purchased a lift ticket, can I use that credit for something else?
Yes. You may apply your resort credit towards lift tickets, rentals and lessons.
Can I apply my credit to a future season?
All credits must be used by April 30, 2023. If you are unable to use or share your credit by that time, your purchase costs will be forfeited.
Can I apply my credit to a future season?
All credits must be used by April 30, 2023. If you are unable to use or share your credit by that time, your purchase costs will be forfeited.
Summary of Sipapu Lift Tickets, Rentals & Lessons Refund Policy
- Within 48 hours of the ticket or lesson purchase, you are eligible for a 100% refund paid to the payment device used to purchase your lift ticket, rental, or lesson. Tickets, rentals, and lessons are not refundable or transferable on the date valid. Refund requests have to be made in writing by emailing [email protected]. Please allow up to two weeks for your refund to process.
- After you make your purchase, up to 11:59 pm on the day before your product(s) are valid, you may defer your ticket, rentals or lessons and receive a credit in the US dollar amount of your original purchase.
- Credit can be used for lift tickets, lessons, and rentals. Credit will be provided electronically, as made available in an online account, accessed via the customer online portal.
- Credit amounts will be based on the ticket purchaser’s actual purchase price, less insurance, if applicable. If you use your credit on a ticket that is more expensive, you must pay the price difference between the credit and the new ticket.
- Credit can NOT be used for lodging, food, beverage, or resort merchandise.
- Credit expires April 30, 2024.
- Lift tickets received as a benefit associated with other tickets that are not purchased by the visitor directly for us and/or complimentary passes are not eligible for credit. This refund policy may not apply to lift tickets purchased from an authorized third-party seller or from a tour operator as part of a bundled package or trip, and purchasers should discuss with their authorized third-party seller or tour operator how the refund policy applies to their purchase.
There is no fee to change your plans. Other than as expressly stated here, all terms and conditions applicable to Power Pass product and season pass purchases remain in full force and effect and these products continue to be non-refundable.
Ticket exchanges must be done online via the Sipapu portal by clicking here.
