Skip to Main Content

Terms &
Conditions

Lift Tickets, Rentals, Lessons Terms & Conditions

This Lift Ticket Agreement is between you and the Power Pass Resort you made your purchase with, which include Arizona Snowbowl, Brian Head Resort, Hesperus Ski Area, Nordic Valley Ski Resort, Pajarito Mountain Ski Area, Purgatory Resort, Purgatory Snowcat Adventures, Spider Mountain, Sipapu Ski and Summer Resort, and Willamette Pass (hereinafter each separately referred to as “Resort”, and describes the terms and conditions that apply to your limited license to enter and use authorized facilities owned or operated by the Resort. The proof of purchase of such a limited license is a “Lift Ticket”. By buying or using your Lift Ticket, you agree to these terms.

Highlights

  • Lift ticket and lesson prices vary by visitor age, day of the week, time of year, and time of entry. You must purchase tickets and lessons for the visitor at the day and time that the visitor plans to visit the Resort.
  • Lift tickets purchased between October 7, 2022 and April 30, 2023 may be changed and redeemed for future lift ticket purchases during the 2022/2023 winter season. See below for our refund policy. 
  • All lift passengers during the winter season must wear skis, snowboard, or resort-authorized snow-riding or biking equipment. Please contact email for inquiries about accommodations for disabled visitors.
  • The Resort does not guarantee parking, road conditions, weather conditions, snow conditions, open terrain, number of lifts operating or facilities/services available.  Inclement weather routinely affects daily operations and can cause delays and closures at any time. Refunds and credits will not be issued for tickets, rentals or lessons due to inclement weather or other unforeseen interruptions to daily operations. 
  • Hours and operations vary by day and at each resort and may change. Please visit your resort website for current information.
  • Disabled visitors, please email [email protected] to inquire about available accommodations.
  • You must obey all federal, state and local laws while on our property and you must obey resort safety, courtesy, health, and traffic rules that are posted on the property.
  • Rentals are issued on a first come first serve basis. Pre-paying for rental equipment online may speed up your checkout, but does not guarantee availability of the equipment you requested. Please arrive early.

Arbitration Provision, Class Action and Jury Trial Waiver

This Agreement includes an Arbitration Provision and a Class Action Waiver and Jury Waiver that govern any disputes between you and us. Unless you opt out, as described below, these provisions will:

  • Eliminate your right to a trial by jury; and
  • Substantially affect your rights, including preventing you from bringing, joining or participating in class or consolidated proceedings.

Lift Tickets, Rentals & Lessons Refund Policy

  • Within 48 hours of the ticket, rental or lesson purchase, you are eligible for a 100% refund paid to the payment device used to purchase your lift ticket, rental, or lesson. Tickets, rentals, and lessons are not refundable or transferable on the date valid. 
  • Refund requests need to be made in writing by emailing [email protected] within 48 hours of making your purchase.
  • After you make your purchase, up to 11:59 pm on the day before your product(s) are valid, you may defer your ticket, rental or lessons and receive a resort credit in the US dollar amount of your original purchase. This credit is valid only at the resort where the original purchase was made.
  • Deferral of a lift ticket, rental or lesson reservation is only available for items that are unused at the time of deferral.
  • Credit can be used for lift tickets, lessons, and rentals. Credit will be provided electronically, and made available in an online account.
  • Credit amounts will be based on the ticket purchaser’s actual purchase price, less insurance, if applicable. If you use your credit on a ticket that is more expensive, you must pay the price difference between the credit and the new ticket.
  • Credit can NOT be used for lodging, food, beverages, resort merchandise, or at any MCP resort other than the one where the original purchase was made.
  • Credit expires 4/30/2023.
  • Lift tickets received as a benefit associated with other tickets that are not purchased by the visitor directly for us and/or complimentary passes are not eligible for credit. This refund policy may not apply to lift tickets purchased from an authorized third party seller or from a tour operator as part of a bundled package or trip, and purchasers should discuss with their authorized third party seller or tour operator how the refund policy applies to their purchase.
  • Deferral of a lift ticket is only available for tickets that are unused at the time of the deferral
    request. A ticket is “unused” if the ticket has not been scanned or used to access any Power Pass Resort destination after October 15, 2022.
  • Ticket exchanges must be done online.

There is no fee to change your plans. Other than as expressly stated here, all terms and conditions applicable to Power Pass product and season pass purchases remain in full force and effect and these products continue to be non-refundable.

Pricing and Transfer

Lift ticket, lesson and rental prices vary by visitor age, day of the week, time of year, and time of entry. You must purchase tickets and lessons for the visitor at the day and time that the visitor plans to visit the Resort. Tickets and lessons are non-transferrable, i.e., you may not buy a ticket or lesson for one person and give that ticket or lesson to a different person.

Online, print or other advertised prices do not always guarantee the lowest price. Other specials may be available. Discounts cannot be combined with other offers. If you purchase through a reseller, travel company, or tour, check to see which terms and conditions apply. These companies may have additional terms and conditions not stated here. The refund policy may not apply to purchases made through third parties.

Lift Tickets, Rentals & Lessons Refund Policy

Lift Tickets, Rentals & Lessons Refund Policy

  • Within 48 hours of the ticket, rental or lesson purchase, you are eligible for a 100% refund paid to the payment device used to purchase your lift ticket, rental, or lesson. Tickets, rentals, and lessons are not refundable or transferable on the date valid. 
  • Refund requests need to be made in writing by emailing [email protected] within 48 hours of making your purchase.
  • After you make your purchase, up to 11:59 pm on the day before your product(s) are valid, you may defer your ticket, rental or lessons and receive a resort credit in the US dollar amount of your original purchase. This credit is valid only at the resort where the original purchase was made.
  • Deferral of a lift ticket, rental or lesson reservation is only available for items that are unused at the time of deferral.
  • Credit can be used for lift tickets, lessons, and rentals. Credit will be provided electronically, and made available in an online account.
  • Credit amounts will be based on the ticket purchaser’s actual purchase price, less insurance, if applicable. If you use your credit on a ticket that is more expensive, you must pay the price difference between the credit and the new ticket.
  • Credit can NOT be used for lodging, food, beverages, resort merchandise, or at any MCP resort other than the one where the original purchase was made.
  • Credit expires 4/30/2023.
  • Lift tickets received as a benefit associated with other tickets that are not purchased by the visitor directly for us and/or complimentary passes are not eligible for credit. This refund policy may not apply to lift tickets purchased from an authorized third party seller or from a tour operator as part of a bundled package or trip, and purchasers should discuss with their authorized third party seller or tour operator how the refund policy applies to their purchase.
  • Deferral of a lift ticket is only available for tickets that are unused at the time of the deferral
    request. A ticket is “unused” if the ticket has not been scanned or used to access any Power Pass Resort destination after October 15, 2022.
  • Ticket exchanges must be done online.

There is no fee to change your plans. Other than as expressly stated here, all terms and conditions applicable to Power Pass product and season pass purchases remain in full force and effect and these products continue to be non-refundable.

Pricing and Transfer

Lift ticket, lesson and rental prices vary by visitor age, day of the week, time of year, and time of entry. You must purchase tickets and lessons for the visitor at the day and time that the visitor plans to visit the Resort. Tickets and lessons are non-transferrable, i.e., you may not buy a ticket or lesson for one person and give that ticket or lesson to a different person.

Online, print or other advertised prices do not always guarantee the lowest price. Other specials may be available. Discounts cannot be combined with other offers. If you purchase through a reseller, travel company, or tour, check to see which terms and conditions apply. These companies may have additional terms and conditions not stated here. The refund policy may not apply to purchases made through third parties.

Passholder Rules

Passholder Rules

View, download and print our Passholder Rules here.

Season pass refund Option

2023/2024 Season Pass Refund Option

View, download and print our Season Pass Refund Option here.

Gift Cards

Gift Card Terms & Conditions

By purchasing or using your Gift Card, you agree to the following terms and conditions: Gift cards are non-returnable and not for resale. Gift cards should be treated and safeguarded like cash and lost, damaged, or stolen cards will not be replaced. You are responsible for all transactions associated with the use of the Gift Card, including any unauthorized transactions. Your Gift Card is not a credit card or credit line and no deposit account is associated with it and balances are not insured by the FDIC. Only one gift card balance can be applied toward a single transaction online (excludes retail orders through Shopify) and up to four can be used toward a single transaction at on-site locations. Gift cards may not be consolidated or combined to purchase a new gift card, nor will we combine multiple gift cards into one gift card per customer requests. Gift cards do not expire. We reserve the right not to accept any Gift Card or otherwise limit use of a Gift Card if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful. TO THE FULL EXTENT PERMISSIBLE BY LAW, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF THAT GIFT CARD.

Ticket Exchange

Change your mind?

We understand plans change, so every lift ticket, rental or lesson purchased from a Power Pass resort after October 5, 2022 can now be changed, too*. Plus, there’s no charge to change your mind – you’ll just pay for any price difference.

* Product changes must be completed by midnight (11:59 p.m. MT) the night before your visit and credits must be used by April 30, 2023. Products must be used at the resort from which you originally purchased.

Need to change your plans?

Click here to login and access your account.

Frequently Asked Questions

Get answers to the most frequently asked questions about lift ticket exchanges here.

Power Pass Resorts

Shop