Thank you for choosing Sipapu Ski and Summer Resort! If you have any questions about your lodging reservation or Sipapu lodging policies, contact our helpful Sipapu reservation team at [email protected] or call us at 575-587-2240.

In case of after-hours emergency, please call 575-799-9886

Sipapu Ski and Summer Resort offers a no-frills, quintessential mountain lodge experience. This means our units do not have cable TV, hair dryers, shampoo, or laundry facilities, and we do not currently offer a swimming pool or hot tubs, although some guests enjoy the river. Sipapu’s climate does not require air conditioners. We do not have telephones, although cell service is typically available throughout the resort property. Select accommodations may have kitchens, coffeemakers, microwaves, refrigerators, and TVs that only work with wifi (bring your streaming device – like a Roku or Fire Stick). For questions about Sipapu accommodations and amenities, contact our helpful Sipapu reservation team at 575-587-2240.

Sipapu’s check-in time is at 4:00 pm. When you arrive, please visit the main lodge to check in. Sipapu’s reservations desk is staffed daily. See hours of operation here. If you arrive after 6 pm in the summer, or 8 pm in the winter, your room key will be in an envelope with your name on it, and it will be affixed to the front door of our main lodge.

Check-out time at Sipapu is at 11:00 am. Please return your key at our reservations desk upon departure. A $10 fee will be charged if you do not return your key.

• $150 deposit in the form of a credit card hold is required from all guests at time of check-in
• Valid ID is required at every check-in, with no exceptions

Cancellation Policy

Life happens, we get it. You may cancel your lodging reservation without penalty if you contact us:

• At least 15 days before your scheduled arrival date, or
• At least 30 days before your scheduled arrival date if your stay falls during one of the holiday seasons listed below.

If you cancel after these deadlines, you will not receive a refund. Instead, you will be charged for one night’s stay plus tax. This charge applies whether you cancel 1 day or 14 days before arrival (or up to 29 days before arrival during a holiday season) — the penalty is the same regardless of how close to the deadline you are.

Holiday seasons requiring 30 days’ notice:

• Presidents’ Weekend
• Martin Luther King Weekend
• Memorial Day Weekend
• July (the entire month)
• Labor Day Weekend
• BMW Weekend
• Thanksgiving Week
• Christmas Week (week before and after Christmas)
• New Year’s Week (the week before and the week after New Year’s)

Reserving a block of four (4) or more rooms is consider a group reservation at Sipapu Ski and Summer Resort.

Sipapu’s slope-side lodging accommodates groups of 200–400 guests, including lodge rooms, suites, cabins, and campsites.

Room Blocking
A one-time, non-refundable, non-transferrable $100 booking fee applies to block four or more rooms.

Reservation Requirements
Guests booking their own rooms must contact Sipapu at least 60 days before the event start and provide: group/event name, guest name, requested room type, check-in/check-out dates, and a valid credit card number.

Confirming & Releasing Blocked Rooms
Group organizers must confirm all blocked rooms at least 60 days before the event. Any rooms not confirmed by that 60-day mark are released and rebooked based on availability.

Group Cancellation Policy
No penalty applies for cancellations made at least 60 days before the event. If the 60-day deadline is missed, one night’s rate plus tax is charged.

Check-In / Check-Out Times
Check-in is 4:00 PM; all guests, including those in the campground, must check in upon arrival. Check-out is 11:00 AM, with keys returned to front desk staff.

Tobacco & Alcohol
All lodging units and resort buildings are non-smoking; a $250 cleaning fee will be charged if smoking is suspected.

Alcohol purchased at the store may not be consumed in the meadows, under the tent, or in the parking lot without a special permit.

Alcohol purchased at the café may only be consumed in the dining area or downstairs patio.

For events and tent rentals, a bartender must be present and serve only alcohol provided by Sipapu.

Pets — Group Lodging
Per the Group Events Packet, pets are welcome in lodging rooms except the Riverside Cabins, the Hotel, the Duplex, the Big House, Lodge Rooms, and the Adobe House.

Damages — Group Facility Use
Sipapu may charge guests the cost of repairing damage to rooms, fixtures, furnishings, linens, and equipment — including removed electronics, towels, or paintings — at 120% of full replacement value. Excessive cleaning may incur an additional fee.

This 120% replacement charge applies specifically to group facility use. Section 9’s full (100%) replacement cost applies to standard individual guest stays.

Quiet Hours
10:00 PM to 7:00 AM.

Lodging Amenities
Rooms do not have air conditioning, cable TV, satellite, telephones, hair dryers, or shampoo; soap, linens, and towels are provided. Most units have smart TVs — guests may bring their own streaming device or purchase a Roku at the Front Desk. There is no hot tub or swimming pool on site.

Furry friends are family too at Sipapu Ski and Summer Resort! We are dog-friendly and welcome pets in all many of our Sipapu lodging accommodations.

Pets are not permitted in the following units:

• Hotel
• Lodge
• Big House
• Adobe House
• Duplex 14
• Duplex 14B
• Riverside Cabins

First Pet: $75
Second pet: additional $25 (total $100 for two pets) — maximum of 2 pets per unit

Unregistered pet fee: if a guest fails to register a pet, an additional $75 penalty applies on top of the standard $75 pet fee (total $150)

All Sipapu lodging accommodations are non-smoking, and guests are responsible for any damages or extra cleaning costs due to smoking. Anyone who negligently or intentionally causes damage to our property will be liable for damages, including our resort’s loss of revenue resulting from the inability to rent rooms while the damage is being repaired.

In case of after-hours lodging issues, please call 575-779-9886 or please call 911 in case of fire, flooding, or a medical emergency.

A resort fee of 8% will apply to the guest’s entire invoice for their stay, effective November 1, 2026.

Sipapu requires a minimum stay on select units:
Big House, Adobe House and Mobile Home: Minimum 3 night stay
Riverside Cabins, Casitas, Duplexes, and Suites: Minimum 2 night stay

The following fees apply per the Guest House Rules and Property Policy Agreement, charged to the guest’s card on file if issues are found at departure:

• Excess trash left in unit: $30
• Dishes left unwashed: $35
• Bath towel misuse (mud, floors, boots, equipment, etc.): $45
• Furniture moved, causing floor damage: $35
• Damaged or missing heaters, fans, blankets, or kitchen supplies: $50
• Items broken and not reported, or missing at checkout: full replacement cost of the set
• No smoking: $250 fee