New Mexico COVID Safe Practices 2020/2021

Sipapu is committed to the health and safety of our guests and employees. Please review safety regulations and COVID precautions that have been put into practice before visiting the mountain. When at Sipapu, please abide by New Mexico COVID safe protocols including physical distancing and face coverings.  Please review these guidelines here.

Travelers to New Mexico from another state should reference the Governor’s Executive Order for Travelers and everyone should review the current health orders by the State of New Mexico. 

We are asking all of our guests and employees to make the following commitments: 

  • I will maintain six feet of physical distance from other individuals.
  • I will wash my hands often and for at least 20 seconds.
  •  I will cover my face in public – including my nose!
  • I will stay home when I am sick.
  • COVID Precautions
  • Capacity Limitations
  • Daily Lift Tickets
  • Riding the Lifts
  • Guest Services Station
  • Rentals
  • Lessons
  • Dining and Restaurant Services
  • Sipapu Store
  • New Mexico COVID Safe Practices for Ski Areas

COVID Precautions

Know Before You Go: COVID Precautions

  • Face coverings are required at all times with the exception of while eating or drinking, including in lift lines, on the lift, in the base area and anywhere indoors. 
  • 6-foot physical distancing will be required and encouraged wherever possible
  • Information notifying guests to stay at home if they are experiencing any COVID-19 symptoms are posted on Sipapu’s website and throughout the ski area.
  • Employees will be screened daily for COVID 19 symptoms. Those with symptoms will be asked to stay home or will be sent home and will be directed to take a test or self- quarantine for 14 days
  • Employees who have had a known close contact to a person who is lab-confirmed to have COVID-19 will not return to work until authorized by the Department of Health.
  • Hand washing and hand sanitizer stations will be readily available throughout the ski area.
  • All indoor spaces will be cleaned and sanitized regularly
  • High touch areas will be cleaned and sanitized regularly. 
  • Sipapu and its staff will encourage all guests to read and comply with the current New Mexico Public Health Order including abiding by the 14 day out of state travel quarantine. The current travel restrictions are posted on our home page and in various visible locations in our base area.
  • COVID Precautions

    Know Before You Go: COVID Precautions

    • Face coverings are required at all times with the exception of while eating or drinking, including in lift lines, on the lift, in the base area and anywhere indoors. 
    • 6-foot physical distancing will be required and encouraged wherever possible
    • Information notifying guests to stay at home if they are experiencing any COVID-19 symptoms are posted on Sipapu’s website and throughout the ski area.
    • Employees will be screened daily for COVID 19 symptoms. Those with symptoms will be asked to stay home or will be sent home and will be directed to take a test or self- quarantine for 14 days
    • Employees who have had a known close contact to a person who is lab-confirmed to have COVID-19 will not return to work until authorized by the Department of Health.
    • Hand washing and hand sanitizer stations will be readily available throughout the ski area.
    • All indoor spaces will be cleaned and sanitized regularly
    • High touch areas will be cleaned and sanitized regularly. 
    • Sipapu and its staff will encourage all guests to read and comply with the current New Mexico Public Health Order including abiding by the 14 day out of state travel quarantine. The current travel restrictions are posted on our home page and in various visible locations in our base area.
  • Capacity Limitations

    Know Before You Go: Capacity Limitations

    New Mexico Ski Area CSPs require a reduction in total guest capacity. All New Mexico ski areas are required to operate at 25% of their daily operational uphill lift capacity. Daily lift capacity will be limited to 25% of the lifts operating daily. 

    TODAY’S MAXIMUM LIFT CAPACITY IS: 822

    Because of our limited lift capacity,  we ask that non-skiers or boarders please book a room in our lodging.  Our indoor dining and lodge space will be limited and only available for guests with a current daily lift ticket or season pass. 

    All publicly accessible indoor spaces including the Rental Shop, Skier Services, Restrooms, Rental Return, the store, and our restaurant will be limited according to the current Public Health Order.

    Dining will be available at the Meadow food truck and at the Riverside Cafe, and orders will only be available through our online ordering system at www.sipapu.ski/eat. 

    Lift Name Lift Description Projected Opening Day Projected Closing Day VTF/hr 25% Capacity
    Lift # 5 Fix Grip Quad Lift November 13th April 4th 1,600 400
    Lift # 1 Fix Grip Triple Lift November 20th April 4th 936 234
    Lift # 2 Conveyor November 20th April 4th 500 125
    Ski School Carpet Conveyor November 25th March 28th 250 63
    Lift # 3 High Speed Poma Platter December 18th March 21st 500 125
    Lift # 4 Fix Grip Quad Lift December 18th March 21st 1,270 318
          Total 5,056 1,264
  • Daily Lift Tickets

    Know Before You Go: Lift Tickets

    YOU MUST PURCHASE A LIFT TICKET OR SEASON PASS PRIOR ARRIVAL ON MOUNTAIN.

    • We don’t anticipate a reservation system for our passholders at this time. 
    • All lift tickets will be sold online and there will be no window rate. 
    • You must purchase tickets, rentals, and lessons before arrival on the mountain. 
    • Tickets will go on sale later this fall, and a major goal of our pricing this season will be to help anticipate and spread out demand.
    • On peak days, expect to see higher rates due to increased demand, and conversely, expect to see much lower pricing on weekdays and other non-peak time periods.
    • The brand new Sipapu Card will hold all lift tickets, rental reservations, lessons, and resort credits in one single, reloadable card. The Sipapu Card itself is free and will be offered to all ticketed guests prior to and upon arrival. 
    • We will not be offering day tickets to our Power Kids or Super Senior passholders. Passholders will need to have their pass in hand before arrival at the resort. 
  • Riding the Lifts

    Know Before You Go: Riding the Lift

    The lift lines and riding on the lifts will be socially distanced.  Here are the changes that will allow us all to have a safe and socially distanced lift ride:

    • Guests and staff are required to wear a face covering anytime while on the premises including the lift line, riding the lift and while riding or skiing. 
    • Lift lines and mazes will be encourage physical distancing of 6 feet or more. 
    • Guests traveling together may ride the lift together.
    • Family members may ride the lift together.
    • Guests skiing or boarding alone should ride the lift alone.
    • We ask all guests to present their Sipapu Card (the touchless ticket) or season pass for scanning at arms-length. Take the time to make your pass or ticket easily accessible. 
    • Do not bunch or gather in groups before getting in the lift line.  f you need to wait for others in your party, do it uphill and away from the lift maze. 
    • Once at the top, clear the lift unloading zone, maintain physical distancing and head towards your favorite run.
  • Guest Services Station

    Know Before You Go: Guest Services

    Our Guest Services Station staff are ready to help you with Sipapu Card issues and to answer any questions you have.

    • Have your email confirmation ready when you visit the Guest Services Station. WIFI will be available inside and out. PRO TIP: flag your confirmation email before you come to the mountain.
    • While in line maintain 6-foot physical distancing, follow the signage directions and always wear your face covering.
  • Rentals

    Know Before You Go: Rentals

    For the health and well-being of our guests and employees. we will be modifying pick-up procedures for rentals for the 20/21 season. Here is what you need to know before you book:

    • At the time of booking, you will need to provide the name, birth date, height, weight, and skier type of each member of your party. 
    • Have your confirmation email and your Sipapu Card ready to be scanned. 
    • When you arrive at Sipapu, you’ll check-in and be directed to the rental shop to pick up your rentals. Wait in line until you are called into the boot fitting area. Please do not have friends or family who are not renting join you. 
    • While in line maintain 6-foot physical distancing, follow the signage directions and always wear your face covering.
    • After boot fitting, you’ll be directed to equipment fitting, where you’ll be fitted for your skis and poles or snowboard. Pick up your gear on the rack and head to the slopes. 
    • At the end of the rental period, please remove your boots outside Equipment Return. Guests will not be allowed to remove gear inside Equipment Return. 
    • We encourage guests to rent gear for the entire length of their stay at Sipapu to avoid having to repeat the rental process each day. 

    During the ski season, the rental shop is open from 8 a.m. until 4:30 p.m

  • Lessons

    Know Before You Go: Ski School

    • Students and instructors will receive symptom and exposure questionnaires upon their arrival to the ski area for ski school.
    • Registering at least 48 hours in advance is highly recommended. Lesson availability is limited
    • You must wear a face covering for the duration of your lesson. 
    • Please obtain your rental equipment well in advance of your lesson time. Please plan on an extra 30 minutes to 1 hour to get fitted and to the meeting place on time 
    • Please meet at the bell tower in the base area near the magic carpet for your lesson to begin. 
    • Please arrive at the base area 15-20 minutes before your lesson to check in. 
    • Classes will not intermingle with other classes.
  • Dining and Restaurant Services

    Know Before You Go: Restaurants 

    We are excited to introduce our new online ordering system for our restaurants. 

    All of our Food and Beverage Operations will adhere to the CSPs for Restaurants and the maximum occupancy limits and seating restrictions as set forth in the current Public Health Order.

    All Food Service

    All food service locations will adhere to the CSP’s for Restaurants.

    • Guests are required to wear masks when entering, leaving, or moving through the facilities at all times except when eating and drinking while seated.
    • We will not have self-service stations available for fountain drinks, coffee, utensils, and condiments. Single-use utensils and condiments will be provided with your meal or drink when ordered or picked up.
    • All tables are limited to 6 guests and all tables must be spaced 6 feet apart. Please do not move the tables or chairs. Guests may only eat or drink while seated at their table. We ask that guests limit their time at the tables to 30 minutes to allow for other guests to have a break. 
    • Hand sanitizer stations will be available at entrances and exits and other areas throughout the ski area.
    • All food service team members receive training in COVID-SAFE practices. 
    • Outdoor tables will be cleaned and sanitized regularly. 
  • Sipapu Store

    Know Before You Go: Sipapu Store

    • The Retail Store will be limited to the maximum occupancy limits per the Public Health Order. 
    • While in the store guests should maintain social distance, follow the signage directions and always wear their face coverings.
  • New Mexico COVID Safe Practices for Ski Areas

    Know Before You Go: New Mexico COVID Safe Practices for Ski Area

    The following COVID-Safe Practices apply to the operation of ski resorts and areas. Certain facilities may be required to remain closed. Operators should consult the state Public Health Order for specific prohibitions.

    Required

    • Adhere to COVID-Safe Practices for All Employers (p. 9).
    • Adhere to COVID-Safe Practices for Retail Establishments (p. 11). Strictly enforce all applicable maximum occupancy limits per the Public Health Order. All publicly accessible indoor spaces, such as lodges, lobbies, and warming areas, are considered “retail space” under the Public Health Order.
    • Operations shall not exceed 25% of the daily maximum uphill capacity based on operational lifts. Post signage daily indicating maximum allowable capacity. Patrons must be turned away if capacity has been reached.
    • All food and beverage services must adhere to COVID-Safe Practices for Restaurants (p. 12) and maximum occupancy limits and seating restrictions per the Public Health Order.
    • All places of lodging must adhere to COVID-Safe Practices for Hotels, Resorts & Lodging and maximum occupancy limits per the Public Health Order (p. 26).
    • Group transportation, such as shuttles, must adhere to seating and social distancing requirements in the COVID-Safe Practices for Tour Operators (p. 31). Maximize the use of open-air transportation to the greatest extent possible.
    • Child Care operations must adhere to COVID-Safe Practices for Child Care Centers and Early Childhood Professionals.
    • Require patrons to wear face coverings as a condition of entry and patronage.
    • Special events may not exceed the mass gathering limit per the Public Health Order.
    • Discontinue self-serve indoor locker rooms and other indoor areas where patrons may congregate. Where lockers are publicly accessible, monitor access to enforce maximum occupancy restrictions and social distancing.

    Chairlifts and Other Aerial Transportation

    • Ensure patrons do not ride with others not in their travel party. Traveling party may ride together and non-traveling party members must ride alone.
    • Maximize the use of open-air chairlifts to the greatest extent possible. Enclosed lifts, such as gondolas, must operate with all windows opened to maximize circulation.
    • Utilize signage and employ additional staff to monitor queues for the purpose of maintaining social distancing.

    Group lessons, such as ski school, may not exceed the mass gathering limit per the Public Health Order, including instructors. Groups must not intermingle. Operators must record names, date and time of training, and contact information for each participant.

    Access and Ticketing

    • Access must be strictly monitored to maintain capacity and social distancing standards.
    • Group reservations may not exceed the mass gathering limit per the Public Health Order.
    • Arrange for contactless scanning or checking of tickets.

    Create a COVID-Safe Practice operating plan and make it publicly available online. Plans must address at minimum the following:

    • Calculating and enforcing daily maximum uphill lift capacity
    • Arranging for and enforcing social distancing and mask wearing
    • Managing and enforcing indoor occupancy restrictions
    • Preparing for social distancing during weather emergencies when patrons are more likely to seek shelter indoors

    Best practices

    • To support contract tracing, provide all customers who visit the establishment the opportunity to record their name and phone number or email address, along with the date and time of their visit, and retain such records for no less than four weeks from the date of collection.
    • Accept patrons on a reservation-only basis.
    • Employ a greeter to communicate safety restrictions and protocols.
    • Install large plexiglass sneeze guards where regular interaction is common.
    • Arrange for contactless payment and receipt options to the greatest extent possible.Screen employees and customers with a no-contact thermometer; individuals with a temperature reading above 100.4°F should be denied entry.