The Mountain

Sipapu Card

Introducing the new Sipapu Card

The Sipapu Card provides a contactless ticket and equipment rental experience, designed to deliver more time on the snow. You can add lift tickets and rental reservations to one single, reloadable card that can be used again and again. The best news? It’s direct to lift! 

Simply purchase your tickets, rentals, and lessons online. Keep track of your welcome email. It contains a very important link to the Sipapu online portal where you can make changes. You’ll also receive a purchase confirmation email that contains an activation button.

When you arrive at the resort:

  1. Locate your purchase confirmation email (our free WIFI is called Sipapu Guest. No password required)
  2. Head to the Sipapu ticket window to pick up your Sipapu Card
  3. Once you have your card in hand, press ACTIVATE NOW on the email and follow the instructions. 

Already have a Sipapu card that you activated previously? New ticket purchases are loaded automatically on each Sipapu card and you can head straight to the lift.

For example, did you purchase lift tickets for you, your spouse and your two kids? When you press ACTIVATE NOW on your email, all the lift ticket purchases will be loaded onto all the Sipapu cards in your family, no need to re-enter everyone’s card numbers. You’re all ready to go.

Rental reservations need to be activated at each visit. For lessons, please meet your instructor at the bell tower to start your lesson.

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Plans Change – and You Can Change Them with the Sipapu Card

We understand plans change, so every lift ticket, rental or lesson purchased from a Power Pass resort after October 4, 2021 can now be changed, too*. Plus, there’s no charge to change your mind – you’ll just pay for any price difference.

* Product changes must be completed by midnight (11:59 p.m. MT) the night before your visit and resort credit must be used by April 30, 2022.

Tickets, rentals, and lessons are 100% refundable within 48 hours of purchase  

Within 48 hours of the original ticket, rental, or lesson purchase, you are eligible for a 100% refund paid to the payment device used to purchase your lift ticket, rental, or lesson – but only if you have not exchanged your purchase for resort credit and you make your refund request before the day valid. Refund requests must be made in writing by emailing ski@sipapu.ski within 48 hours of your purchase. Please note that refunds can take up to a week or more to process and for funds to be refunded back to your card.

Tickets, rentals, and lessons can be exchanged for resort credit up until midnight the day before they become valid 

Please note that resort credit is NON-REFUNDABLE. You may not exchange your purchase for resort credits and then request a refund.

* Product changes must be completed by midnight (11:59 p.m. MT) the night before your visit and credits must be used by April 30, 2022.

Frequently Asked Questions

Q: How can I change my lift tickets, lessons, and/or rentals?

A: Visit the link to the portal in your welcome email.

Q: Is there a time limit on when I can change my plans?

A: You can change your lift ticket, lesson and rental products anytime up to midnight (11:59 p.m MT) the night before your visit. If you forget or are unable to change your itinerary by that time, your purchase costs will be forfeited.

Q: Can I change anything else on my itinerary, like lodging?

A: At this time, this is available on lift tickets, lessons and rentals.

Q: What happens if I lose my Sipapu Card?

A: Your Sipapu Card is like a debit card, so keep track of it. Your account is tied to your name and birth date. If you lose it, pick up another card, enter that card number and PIN , and your information will be transferred to the new card.

Q: How much does it cost to change my tickets or rentals?

A: We believe in giving our guests the freedom to ski – and that means having the freedom to change your mind, too! We do not charge any fees when your plans change. Sometimes you may be asked to pay more if your new products cost more than your original. If your replacement purchases cost more than what you have in credit, you will need to pay the difference.

Q: Is there a limit to how many times I change my plans?

A: No. Make as many changes as you’d like. Just remember: your credit must be used by April 30, 2022.

Q: Can I share my credit with a friend or another family member?

A: Yes! You can use your credit for yourself or anyone else.

Q: If I purchased a lift ticket, can I use that credit for something else?

A: You can apply your credit to lift tickets, lessons, and equipment rentals.

Q: Can I apply my credit to a future season?

A: All credits must be used by April 30, 2022. If you are unable to use or share your credit by that time, your purchase costs will be forfeited.