Season Pass FAQ’s

Purchasing & Receiving Your Pass

Q: How will I receive my pass?

A: Passes are available for pick-up at the resort this summer. Please call or email us at [email protected] to verify when your pass will be available.

Q: I’d like to talk with someone about my season pass. Who could I contact?

A: Please email us at [email protected].

Q: Where can I buy my season pass?

Q: Will I be able to use the same photo as last year?

A: Anyone 17 or younger will need a new photo every year. Anyone ages 18 and older can use their old pass as long as it is a passport-like photo and meets our photo criteria.

Q: Is the Power Kids pass really free?

A: Yes! Kids ages 12 and younger at the time of purchase are eligible for a FREE season pass, the Power Kids pass! There are no strings attached, no blackout dates, no purchase required – it’s truly FREE.


2021/2022 Lift Tickets

Q: How much will lift tickets be next season?

A:We no longer have a set window rate – lift tickets are priced based on availability and demand. This year, on peak demand days (holidays, weekends), prices could go up to over $100. On slower days, prices may range from $10-31. The earlier you lock in your ski day, the less you’ll pay. Visit our lift ticket page for details.

Q: How much are lift tickets for kids?

A: NEW! Kids 12 and younger receive a FREE season pass (we call it the Power Kids pass), valid at all of our ski resorts and Spider Mountain Bike Park! Learn more.


Payment Plan

Q: What’s the season pass payment plan?

A: When you choose the payment plan, there is no interest, and your pass price is divided into equal monthly payments. Equal amounts are automatically charged on the 30th of each month. By November 30, 2021, your pass is paid in full.

You can use your pass anytime while you’re still paying for it. Learn more about the payment plan.

Q: How can I update my credit card on file?

A: You can update this online here.


Season Pass Refunds

Q: Is my season pass refundable?

A: Season passes are non-refundable unless the Season Pass Refund Option is selected at time of purchase. Learn more about the Season Pass Refund Option.


Pass Benefits

Q: How can I start skiing now on my 2021/2022 season pass??

A: With our new Buy Now, Ski Now benefit, you can start skiing immediately on your new 2021/2022 season pass purchased in the spring of 2021! If you want to use your pass right away, do not select free shipping at checkout. Instead, come to the ticket window to pick up your new pass.

Q: How do I receive my pass benefits, like discounted tickets?

A: Many of our passes come with benefits, including discounted lift tickets (six tickets discounted 25% off the online rate) and on-mountain discounts. These discounts will be available for online redemption starting winter 2021/2022. Read about season pass benefits here.

Q: Does the Local Pass have the same benefits of a Power Pass?

A: These passes are part of the Power Pass family, although they do not get the same benefits as the Power Pass. Find more details here.

Q: What will the college discount be this year?

A: We are proud to offer Young Adult (19-24) passes in place of the former College Pass. No credits or proof of enrollment required.

Active Duty Military Season Pass

Q: Who qualifies for the active duty military season pass?

A: A person who is currently serving on active duty is in the military full-time (serving on Title 10 orders for 30 days or more). This includes anyone currently serving in the:

  • U.S. Army
  • U.S. Navy
  • U.S. Air Force
  • Marine Corps
  • Coast Guard

This product does not apply to dependents, veterans or retired personnel. A person in the Reserve or National Guard is not full-time active duty military personnel and is excluded from this discounted product. 

Q: I’m not on active duty, but I did serve in the military. Why don’t I get a discount?

A: We want to honor and show appreciation for those who are currently serving. We recognize and are grateful for the contribution and sacrifice our reservists, retirees, veterans and dependents have made and continue to make. However, we’ve made the decision to limit this offer to active duty at this time. 

Q: Why can’t I get my active duty military pass shipped to me??

A: We require proof of eligibility before we issue this pass and, at this time, this needs to be done in person.

Q: How do you determine eligibility?

A: Below is a list of approved forms of military identification:

  • Active duty military ID
  • Valid active duty orders
  • Official letter on letterhead from your commander verifying your service
  • LES dated within 90 days

Q: I don’t have any of the approved forms of military identification. How can I get my pass?

A: All military organizations provide its members some kind of official document that we’ll accept, but in the event you are unable to provide us with an acceptable proof of affiliation, we will not be able to verify you and cannot offer you access to the discounted military pass.

Q: Are there blackout dates on the military pass?

A: Yes: to keep this pass as affordable as possible, we exclude peak holiday periods: 12/26/21 – 1/1/22, 1/15/22-1/16/22, 2/19/22-2/20/22, 3/14/22-3/16/22

Q: What if I want to ski on a blackout date? Can I get a discounted lift ticket?

A: You will need to purchase a lift ticket to ski on a blackout date. We do not offer military discounts on lift tickets.

Q: Does the active duty military pass offer any benefits, like discounted tickets to share with friends?

A: No, the active duty military pass offers direct to lift access only – no additional benefits.

Q: I’ve already purchased a different pass. Can I get a refund & purchase the military season pass?

A: Yes. In this instance we will allow a refund on a pass to exchange for a military season pass. Email [email protected] with questions.

Questions? Email us at [email protected].

View 2021/2022 Season Passes