Online Terms and Conditions
- Winter Tickets, Lessons, and Rentals
- Power Products
- Multi Day Flex
- Passholder Rules
- Season Pass Refund Option
- Gift Cards
- 100 Day Guarantee
- LIft Ticket Refunds
Winter Tickets, Lessons, and Rentals
Online Tickets, Rentals, Lessons:
- Do not always guarantee the lowest price. Other specials may be available.
- Are date specific and valid only for the date purchased.
- Tickets are non-refundable on the day of validation without exception, beginning at 12:00 am. day-of.
- Within 48 hours of the purchase, you are eligible for a 100% refund.
- After 48 hours of purchase, up to 11:59 pm on the day before your ticket is valid, you may be eligible to receive a Snowcheck, which expires at the end of the 19/20 season.
- Snowchecks can be used for everything but lodging, including rebooking your tickets, and can be used like a gift card on the mountain for things like food, beverages, lessons, rentals, and lift tickets. Please contact us if you need a refund and you meet the criteria for a cash refund or snowcheck.
Discounts cannot be combined with other offers.
Skis or Snowboard required for lift access during winter season. We do not guarantee parking, road conditions, weather conditions, snow conditions, open terrain, or number of lifts operating. Please arrive early. Hours and Operations vary. Please visit www.sipapu.ski for current information.
Purchasing rentals does not guarantee availability on rentals. Rentals are issued on a first come first serve basis.
Ticket, Rental and Lesson purchases may be refunded in specific cases of injury or jury duty when refund is requested BEFORE the date valid. Requests for refunds are considered on an individual basis and are subject to qualifying circumstances and documentation. For more information, please contact us.
Permission to Film or Videotape: Purchase of this ticket or pass constitutes consent for Sipapu to use any film, video or reproduction of image and/or voice of a Pass or Ticket Holder for any purpose whatsoever without any payment or notification to the Pass or Ticket Holder.
Power Product Purchase Terms and Conditions:
- Card and redeemed tickets are not refundable.
- Limit one (1) Power Product per guest.
- The card and redeemed tickets are non-transferable – limit one (1) lift ticket per day.
- The person redeeming the card must be the person whose name is on the card. Power Cards are direct to lift on your FREE visit. Please bring your Power Card and picture ID to a ticket window to receive your lift ticket for all subsequent days.
- Redeemed ticket(s) is valid for the 2020/2021 winter season only.
- Card and redeemed tickets are not replaceable, even if lost or stolen.
- Card expires winter closing day, 2021, for each resort.
- Card and redeemed ticket(s) are not for resale; any such act will be prosecuted as a criminal offense.
- No other promotions are valid with this card.
Multi Day Flex
Multi Day Flex Purchase Terms and Conditions:
- Multi Day Flex passes are activated the first day of use and must be used on consecutive days (with one rest day available).
- Multi Day Flex passes and redeemed tickets are not refundable and not replaceable, even if lost or stolen.
- Multi Day Flex passes are non transferable – the person redeeming the product must be the person whose name is on the product.
- Redeemed ticket(s) is valid for the 2019/2020 winter season only.
- Multi Day Flex passes expire winter closing day, 2020.
- Multi Day Flex passes and redeemed ticket(s) are not for resale; any such act will be prosecuted as a criminal offense.
- No other promotions are valid with this product.
The following rules and conditions are the terms for all Pass use and purchases. By reading and acknowledging the same, the purchaser (herein after referred to as “Passholder”) agrees and accepts his/her contractual obligation.
- This Pass shall remain the property of each involved Released Party ski area (“Released Party” herein has the same meaning as in the applicable Winter, Summer and Biking Recreational Activities Warning, Assumption of Risk, Full Release of Liability and Indemnification Agreement acknowledged and signed in conjunction with these Passholder Rules) and is NOT TRANSFERABLE AND NON-REFUNDABLE.
- If the pass is used by anyone other than the person named thereon, or, if there is misrepresentation of age or dependent status, it will result in termination of lift/pass privileges and/or prosecution under the applicable state statutes. The pass must be shown to the ticket checker or lift attendant prior to boarding any lift in winter or using any Recreational Activity in the summer. Refusal to comply will be considered misuse of the Pass and the Pass may be revoked without refund. Broken or scratched passes will not be accepted. If there is a notable change in your appearance (i.e., shaved head), you may be asked to return to the Ticket Office to have a new photo taken. Lost or stolen passes must be reported immediately to the Ticket Office of the involved ski area. A lost or stolen pass will be replaced one time only and A REPLACEMENT FEE will be charged.
- DO NOT FORGET TO BRING YOUR PASS. If you do forget, you will be charged a fee for a daily replacement ticket at the applicable ski area rate.
- No warranty is expressed or implied as to weather conditions, which can vary greatly and affect daily or seasonal operation.
- Due to parking capacity limits, parking privileges at the ski area is not guaranteed to passholders.
- The ski area operator shall have the right to confiscate or revoke the privileges conferred by the Pass where, in the sole judgment of its representative, the Passholder: 1) uses public vulgarity and/or threatening gestures towards ANY employee or guest; 2) enters into or skis in a “CLOSED” area; 3) acts in any manner that endangers or may endanger the safety of Participant or any other person; 4) violates the law; 5) provides ski lessons or related services for compensation without express authorization; 6) engages in misconduct , damages ski area property or creates a nuisance; 7) repeatedly or flagrantly fails to comply with the standards of skiing/riding in posted SLOW ZONES; or 8) uses the pass in a fraudulent manner. Such acts may also be prosecuted as a criminal offense. Other violations may be subject to Forest Service rules, and may involve fines and/or loss of privileges.
- The Passholder AGREES TO READ and COMPLY WITH ALL RULES contained on SIGNAGE at the LOCATION of the ENTRY to each SKI LIFT and EACH RECREATIONAL ACTIVITY. The Passholder recognizes that HELMETS ARE REQUIRED on ziplines and HIGHLY RECOMMENDED for skiing, snowboarding, mountain biking and diggler riding and that the Passholder should consider wearing a helmet and body armor AT ALL TIMES while participating in these ACTIVITIES. The Passholder recognizes that when DOWNHILL BIKING AND DIGGLER RIDING, body armor is HIGHLY RECOMMENDED and Passholder should wear body armor AT ALL TIMES while participating. The Passholder understands and agrees that a helmet and/or body armor IS IN NO WAY A GUARANTEE OF SAFETY, and that no helmet or body armor can protect the wearer against all foreseeable impacts to the head and/or body, and that many of the events included in the ACTIVITY and other related activities can expose the user to forces that exceed the limits of protection provided by helmet and/or body armor. The Passholder also understands that the helmet and/or body armor DOES NOT GUARD AGAINST injury to the neck, spine, or any other part of the body, and that these limitations are INHERENT RISKS of the ACTIVITY.
- ADDITIONAL AGREEMENT WHEN USING THE PASS IN COLORADO: Loading a lift while intoxicated, leaving the scene of a collision, of which you are involved, ducking boundary ropes or skiing or snowboarding in any closed areas are violations of Purgatory Resort’s regulations and Colorado Senate Bill 90-80. Such violations are a Class 2 petty offense and, upon conviction, may be punished by a FINE OF UP TO $1000. The above violations, as well as reckless or careless skiing or snowboarding and cutting lift lines, will result in the loss of your Pass without refund.
- ADDITIONAL AGREEMENT WHEN USING THE PASS IN NEW MEXICO: All use of this Pass is subject to NMSA § 24-15-1 et seq. (the New Mexico Ski Safety Act) and may be subject to Code of Federal Regulations § 261 and The Skier Responsibility Ordinance of Taos County.
- ADDITIONAL AGREEMENT WHEN USING THE PASS IN ARIZONA: All use of this Pass is subject to A.R.S. § 5-701 et seq. (2012).
- ADDITIONAL AGREEMENT WHEN USING THE PASS IN UTAH: The Undersigned are advised that a person using any of the facilities of the ski area is considered a skier. The Undersigned acknowledge and understand the dangers and risks of skiing and understand that the Participant, as a “skier” under Utah law, ASSUMES ALL INHERENT DANGERS AND RISKS AND IS BARRED FROM MAKING ANY CLAIM OR RECOVERING FROM ANY SKI AREA OPERATOR FOR INJURIES RESULTING FROM INHERENT RISKS OF SKIING, as provided by the Utah Ski Safety Act.
- The Passholder gives FULL PERMISSION for any Released Party to use ANY AUDIO OR VISUAL MATERIALS of the Passholder or any minor(s) taken at the resort, and release the use of any audio or visual materials taken, or on file, for any uses by the ski area, of Passholder or minor(s) for whom Passholder is responsible. Passholder understands that all said images and sound recordings shall constitute the property of the Released Party ski area, solely and completely.
- The Passholder represents that he/she are in good health and there are no special problems associated with his/her participation in ANY ski area activities. The Passholder authorizes any RELEASED PARTY and/or their authorized personnel to call for medical care for the Passholder or to transport the Passholder to a medical facility or hospital if, in the opinion of such personnel, medical attention is needed. The Passholder agrees that upon his/her transport to any such medical facility or hospital that the RELEASED PARTY shall not have any further responsibility for the Passholder. Further, the Passholder agrees to pay all costs associated with such medical care and related transportation provided for the Passholder and shall indemnify and hold harmless all RELEASED PARTY from any costs incurred therein, or any claims arising therefrom.
Each involved ski area reserves the RIGHT TO REVOKE your Pass WITHOUT A REFUND for violation of any of the above rules and conditions. Any violation of the above rules may be subject to criminal penalties under applicable State and Federal laws.
Season Pass Refund Option
Season passes are non-refundable unless the Pass Refund Option is selected and paid for at the time of pass purchase.
The cost for purchasing the Pass Refund Option is 5.5% of the pass purchase price. The cost of the plan is non-refundable and non-transferable.
Refunds will only be considered for the following reasons:
- Injury/Illness/Death: If you are unable to ski/snowboard due to injury or illness, we require a letter from your physician for a refund. In the case of a death, a copy of a certified death certificate will be required.
- Transfer of employment: If you are moving a minimum of 300 miles away for employment, we require a letter from your employer for a refund. This includes deployment/transfers for active duty military.
- Pregnancy: If you are unable to ski due to pregnancy, a letter is required from your physician for a refund.
How Refunds are Calculated:
Once the ticket or business office receives the refund request and required documentation (in writing), your refund amount will be calculated based on the following:
- Prior to Season Opening: If you request a refund for a covered incident that occurs prior to the start of the season, you will be reimbursed 90% of the cost of your pass. If you purchased the summer pass option along with your winter pass, and you request a refund before the winter season begins, please note that any days the pass was used during the summer will be charged against your total refund amount.
- In Season (pro-rated): For covered incidents that occur after the winter or summer season begins, we will refund 90% of the cost of your pass less the retail day rate for each of the days your pass was used.
- Refund Request Deadline: The deadline to submit a refund request is February 28, 2020. Requests received after this date will not be considered.
For guests who elect to participate in our pass payment plan, refunds will not be processed until the full amount of the pass product sale has been collected.
How to submit a claim:
Please present the required documentation to the ticket or business office at the resort where the pass was purchased.
100 Day Guarantee
Get 100 days (or more!) of skiing on the Power Pass. If we don’t deliver, you will be offered a discount toward your 2021/2022 pass of 1% per day. It’s that simple! Total days of operation for the Resort Collective will be determined based on the resort with the longest operation schedule. For example, if Purgatory is open for 109 days but Pajarito is only open for 73, the Guarantee will be considered fulfilled based on Purgatory’s days of operation. Any partial days of operation will be included in total days of operation.
LIft Ticket Refunds
Online Lift Ticket Refund Policy
Tickets are non-refundable on the day of validation without exception, beginning at 12:00 am. day-of.
Under certain circumstances, you may be eligible for a refund. Within 48 hours of the purchase, you are eligible for a 100% refund. After 48 hours of purchase, up to 11:59 pm on the day before your ticket is valid, you may be eligible to receive a Snowcheck, which expires at the end of the 19/20 season. Snowchecks can be used for everything but lodging, including rebooking your tickets, and can be used like a gift card on the mountain for things like food, beverages, lessons, rentals, and lift tickets.
Please contact us if you need a refund and you meet the criteria for a cash refund or snowcheck.