Cancellation policy

Online Lift Ticket Cancellation Policy

Tickets are non-refundable on the day of validation without exception, beginning at 12:00 am. day-of.

Under certain circumstances, you may be eligible for a refund. Within 48 hours of the purchase, you are eligible for a 100% refund. After 48 hours of purchase, up to 11:59 pm on the day before your ticket is valid, you may be eligible to receive a Snowcheck, which expires at the end of the 19/20 season. Snowchecks can be used for everything but lodging, including rebooking your tickets, and can be used like a gift card on the mountain for things like food, beverages, lessons, rentals, and lift tickets. 

If you need to request resort credit because of COVID-19 restrictions or guidance, please email the resort directly at customerservice@sipapu.ski for more information. 

Please contact us if you need a refund and you meet the criteria for a cash refund or snowcheck.